The Fees for your treatment are due on the day the treatment is provided. We do not operate an account in arrears facility. In some circumstances, we reserve the right to request payment in advance for certain treatments. Payment methods accepted are:
• Cash
• Debit/Credit Card including American express
• BACS payment by arrangement
Dental Care London does not accept any payments by cheque.
Please note that unpaid accounts are routinely referred to a Debt Collection Agency or the Small Claims Court, and we reserve the right to recover all costs including the admin time incurred in doing so.

Cancellations and Failed Appointments: We require a minimum of 48 hours notice for cancellation of any arranged appointment. When we schedule an appointment for a patient, we are booking the surgery time off for that patient’s treatment. Failure to give the appropriate notice of cancellation will result in a Failed Appointment Fee being charged. This fee is proportionate to the length of the appointment failed and is to cover the cost of the surgery time wasted. The charge will be £25 for half an hour appointment and £50 for lengthier appointments.

Failed Appointment fees must be settled before any other appointment is offered. Please note that all cancellations must be done by email. We do not accept cancellations that are made by leaving a message on our answer machine. All cancellations must be in writing.

Personal Details:

It is very important that you give Dental Care London your full medical history and full details of any medication you are taking. Should these change in any way, it is very important for you to tell your Dentist. It is the patient’s responsibility to inform Dental Care London of any changes in either personal details and/or their medical history.

Complaint’s policy:

At Dental Care London we always take complaints about any aspects of our services very seriously. We do this in order to ensure that every patient has only the very best experience at all times. Complaints can be made in writing by filling out a simple complaints form available from reception, or this form can be requested by email. Our complaint form can be filled by the patient or by an authorised person on the patient’s behalf. Every complaint will receive immediate written/email acknowledgment, and the Management will strive to resolve the complaint within a quick, reasonable period of time (usually about 2 weeks). For our full complaints procedure and policy, please ask a member of our reception team. If a complaint is about any aspect of clinical care or associated charges it will normally be acknowledged by the Management team and then referred to the treating Dentist.

If a patient of Dental Care London makes a claim against Dental Care London, the patient must provide the necessary and relevant information. If Dental Care London discovers that the claim is false then Dental Care London holds the right to charge £500 in administration fees.
No tolerance/Abuse policy
Dental Care London operate a zero tolerance policy to abuse to our dentists and staff. We do not tolerate loud/disorderly/drunken or threatening behaviour, persistent missing and late cancellation of appointments (after multiple warnings). In these situations, Dental Care London reserves the right to refuse treatment and admission.
Dental Care London reserves the right to stop a patients treatment if our dentists or a member of staff feels threatened or pressured by a patient. Threatening and abusive behaviour towards our staff will not be tolerated.

Dental Care London has a strict no camera policy. We respect the privacy rights of all our patients and our staff. Therefore, we do not allow photography (video or otherwise) on the premises.

Data Protection Act:

We store all patient personal details on a secure computer system in accordance with the Data Protection Act. All clinical notes, digital radiographs, digital photographs etc remain the property of Dental Care London. Copies of notes, radiographs and photographs can be made available on request, and we reserve the right to charge an administration fee for these.