PRIVACY POLICY

Last Updated: 16 June 2026

Dental Care London ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, book appointments, or receive treatment from us.

This Privacy Policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. WHO WE ARE

We are the Data Controller for your personal data.

2. WHAT INFORMATION WE COLLECT

We may collect and process the following:

Personal Information:

• Full name
• Date of birth
• Address
• Telephone number
• Email address

Health Information (Special Category Data):

• Medical history
• Dental records
• Treatment notes
• X-rays
• Clinical photographs
• Allergy information
• Medication records

Website Usage Data:

• IP address
• Browser type
• Device type
• Cookies
• Website interaction data

Payment Information:

• Billing details
• Transaction records

3. HOW WE COLLECT YOUR INFORMATION

We collect information when you:

• Register as a patient
• Complete medical forms
• Book appointments
• Contact us
• Receive treatment
• Use our website
• Submit online enquiries

4. HOW WE USE YOUR INFORMATION

We use your personal information to:

• Provide dental treatment
• Maintain clinical records
• Arrange appointments
• Send reminders
• Process payments
• Respond to enquiries
• Improve our services
• Comply with legal and regulatory obligations
• Prevent fraud

5. LEGAL BASIS FOR PROCESSING

Under UK GDPR we rely on:

Article 6:

• Performance of a contract
• Legal obligation
• Legitimate interests
• Consent (where applicable)

Article 9 (Health Data):

• Provision of health care
• Medical diagnosis
• Health management

6. SHARING YOUR INFORMATION

We may share your data with:

• Dental laboratories
• Specialist referral clinics
• NHS bodies (where applicable)
• Regulators such as the General Dental Council (GDC)
• Payment providers
• IT and software providers
• Insurance companies (with consent)

We only share information where necessary and lawful.

7. DATA RETENTION

We retain dental records in line with UK legal and professional obligations.

Adult dental records are generally retained for at least 11 years.

Children’s records may be retained until age 25 or longer where legally required.

8. DATA SECURITY

We use appropriate technical and organisational measures to protect your data, including:

• Secure systems
• Access controls
• Encryption
• Staff confidentiality training

9. YOUR RIGHTS

Under UK GDPR you have the right to:

• Access your data
• Correct inaccurate data
• Request deletion (where lawful)
• Restrict processing
• Object to processing
• Request transfer of your data
• Withdraw consent

To exercise your rights, contact us.

10. COOKIES

Our website may use cookies and analytics tools to improve user experience.

You can manage cookies through your browser settings.

11. CHILDREN’S DATA

We collect and process children's personal data where necessary for dental treatment and with parental or guardian consent.

12. THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

13. COMPLAINTS

If you are unhappy with how we handle your data, please contact us first.

You also have the right to complain to:

14. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Changes will be posted on our website.

15. CONTACT US